Can I exchange or return an item?

If you wish to return your purchase please send them to me within 14 days. In order for a return to be approved, the item must be returned in unused and undamaged condition including all packaging.

If you have started assembling your table kit or using your napkins I cannot accept it as a return except for if it is faulty or if I have made a mistake.

I currently do not accept exchanges. Should you wish to make an exchange, please follow the return guidelines above, then make your desired purchase.

How long do I have to return an item?

If you wish to return your purchase then please send it back to me within 14 days. Please note that I cannot pay for shipping back to me, also make sure to acquire a certificate of posting as items do occasionally get lost in the post.

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How long does it take for a refund to be processed?

I aim to refund you as quickly as possible when an item is returned to me. Once I have returned and accepted the return, the refund should be processed within 7-14 days. With some banks it make take an additional 1-5 days for the payment to clear.

All refunds are done using the same payment method used for the original transaction.

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I have received a faulty item, what do I do?

I am so sorry to hear that! Please contact me using the Contact form here and describe the fault. If possible, include pictures. I will get back to you as soon as possible.

If you would like more information about Returns & Exchanges or any related subject please contact me using the Contact form here.